Terms & Conditions

PAYMENT

1. Payment must be completed before orders are dispatched. Delays in payment will delay delivery of your order to you.

2. We will not accept any liability for any fraudulent transactions occurring. Fraudulent orders cannot be refunded if the order has already been dispatched. Fraudulent activities are out of our control as Fraud Prevention is the responsibility of your bank and of the secure payment portals.

3. We require ALL customers to make payment in Pounds Sterling.

4.  We use approved payment provider services to receive payments. By placing an order with us, you agree to use the payment provider assigned to your order and to adhere to the Third-Party payment provider’s terms and conditions in addition to our Conditions.

5. Any discount or other promotional codes issued by us from time to time are strictly subject to the individual terms and conditions with which they are issued. These may include, amongst other things, eligibility of use and maximum order value. All discount codes will expire if not used within a certain timeframe, but the majority of our codes may be used within 90 days. 

6. Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential, and should not be shared with any other person.6. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If this happens, we will refund in full any amounts paid by you in respect of the order.

7. It is the policy of the firm to conduct business in an honest and ethical manner. As part of that, the Firm takes a zero-tolerance approach to bribery and corruption and is committed to acting professionally, fairly and with integrity in all its business dealings and relationships, wherever it operates, and implementing and enforcing effective systems to counter bribery or corruption. The Firm will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which it conducts business.

DELIVERY

1. We will need to have your contact number for every order for delivery and any potential payment issues. Inaccurate information may result in delivery delays.

2. It is our policy that we do not post NITROUS OXIDE to certain addresses such as university halls of residences, colleges, schools, hospitals or anywhere we deem to be high risk or where vulnerable people may have access to the goods.

3. We deliver to the Mainland UK ONLY. We do not deliver to: Scottish Highlands ? AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 Scottish Islands ? HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, HS, IM, TR21-25, Ireland, The Channel Islands & Isles of Scilly. 

4. The above list of places we do not deliver to is not exhaustive and we reserve the right to cancel your order if we find that the address you have provided for delivery does not pass our internal checks.

5. We use approved couriers to deliver our products. By placing an order with us, you agree to use the couriers assigned to your order and to adhere to the Third-Party courier’s terms and conditions in addition to our Conditions.

6. Our Next-Day Delivery Services (available for retail orders ONLY) are subject to a cut off time. If you choose Next-Day Delivery, we are unable to guarantee that the courier will be able to fulfil the requirement to deliver by the following day.

7. Once the order is dispatched, we are not responsible for delays in the courier’s service. It is your responsibility to track the order and you must ensure your availability for delivery. Please contact the courier directly if you think your order may be late or lost in transit. We do not accept liability for late or non-delivery of orders as it is out of our control.

8. Upon delivery, the courier will require a signature from the person who accepts the delivery. If you request that the courier delivers your order without obtaining a signature, you do this at your own risk. We will not be responsible if products from your order are missing or stolen. You will need to follow up the matter with either or both the police and the courier company.

9. If you have provided delivery instructions to leave your order in a safe place or with a third party (such as a neighbour), please be aware that this is only a request to the courier and there is no guarantee that your instructions will be followed. Please also be aware that providing alternative delivery instructions will void the insurance liability with both us and the courier.

10. We cannot accept liability if couriers leave your order in a ‘safe place’ when it has not been requested and the order goes missing.

11. We accept no liability if the courier’s tracking system records a completed delivery, but you claim to not have taken possession of the order. In such a situation you must contact the courier and the police.

12. If your not available to receive your order on the day and time of delivery you will need to pay the postage charge for the order to be sent back to us which is set by the courier, and then pay for us to re-send your order back out to you if you still wish to receive it.

13. Any order containing NITROUS OXIDE will undergo a risk-assessment which can delay dispatch times. If for any reason we cannot fulfil your order (after risk-assessment) you will be refunded in full.

RETURNS

1. You have a right to change your mind within 14 days and receive a refund. When you exercise this right, you will be liable to pay the costs of return. You must contact us prior to sending the product(s) back to us.

2. The product must be returned in its original packaging, sealed, and in resalable condition. If a product contains free gifts, spare parts, manuals, or labels, these have to be returned with the product.

3. Boxes of nitrous oxide must be unopened for them to be accepted as returns. Being a food product we can only accept returns if the seal is not broken and it remains in a resalable condition. The original packaging or box will be treated as the seal.

4. You must ensure that the product is packaged safely and will not get damaged in transit. We will not be able to offer a refund if you do not comply with these conditions. 

5. The returned product must include the order information (order number, full name, shipping address, date of purchase, reason for return). Without this information, we will not be able to complete the return.

6. The returned products will be inspected and assessed before the refund is processed and if required, a restocking fee may be charged if the item is deemed to be not ‘as good as new’.

7. We cannot be held responsible for any damages that may occur in transit.

8. The original postage charge will not be refunded. However, depending upon circumstances this may be waivered.

9. If you receive a different product to what you have ordered, or a product that is faulty or damaged, please contact us within 48 hours so that we can hold an internal investigation. In the case of damaged products, the courier company may also open an investigation if deemed necessary.

10. Delay in contacting us reduces the chance of a satisfactory resolution. You are required to send photographic evidence of damage or order error. No refunds can be processed if no photographic evidence is supplied.

11. If you discover that a Product is faulty seven (7) days after receipt of your parcel, you will need to contact the manufacturer to enforce the warranty.

12. Products must be returned via a trackable service. We are not responsible for returned items until they are signed for at our office.

MISUSE POLICY

Products containing the gas E942 (Nitrous Oxide) are ONLY for sale to persons OVER 18 years of age. Please do not purchase if you are under 18 or if you intend to supply to persons under the age of 18.

We wish to draw our customers attention to the provisions of the Psychoactive Substances Act 2016, under which it is a criminal offence to supply a psychoactive substance to another person if you are aware, or you are reckless as to whether the substance is likely to be consumed by the person to whom it is supplied (or by some other person) for its psychoactive effects.

As of the 8th November 2023, E942 is classed as a Class C drug under the Misuse of Drugs Act 1971 and carries a sentence of up to 2 years. However, "The government wishes to minimise the effect of controlling E942 on those who seek to use it for legitimate purposes, while restricting its availability to those who seek to misuse it" - gov.uk.

When E942 is prepared and used by professionals for a medical emergency, it is done so in a safe and controlled environment. In the medical profession it is in actual fact not pure, but a mix of 70% oxygen. We would like to remind all customers of the potentially fatal consequences of abusing this gas. Any attempt at self-medication could lead to immediate death by asphyxiation or at the very least there could be serious long-term side effects.

In order to combat this, we require that all customers purchasing our products will need to complete our online declaration and confirm they are aware of the issues and will make every effort to prevent our products from being misused. You must confirm that you are the named purchaser and at least 18 years of age and understand that you will be committing an offence if you provide false information to us.

Also, we issue this warning that if we suspect you intend to misuse our products, we will refuse to sell any equipment to you. We will refuse to do any future business with you and your account (name, address etc) will be blocked.

Our products are STRICTLY to be used for food or beverage preparation ONLY!

When purchasing E942(Nitrous Oxide) you MUST confirm you have read and agreed to the following statements of truth:

1. I confirm that I am the named purchaser on any order/s I make and I can confirm that I am over 18 years old. I can provide proof of age if requested and I understand that it is an offence to provide false information.

2. I confirm I have read and understand the Misuse Policy. I understand the hazardous and potentially dangerous nature of Nitrous Oxide if misused or mishandled. I will take all reasonable measures to ensure that products will be used in accordance with the manufacturer’s instructions.

3. I ensure products will be kept secure so that they cannot be misused by children or others. I understand that inhaling Nitrous Oxide for its psychoactive effects is illegal and that the inhalation of Nitrous Oxide carries a risk of serious health consequences: including but not limited to narcosis, asphyxiation and potentially death.

4. I confirm that I do not intend to misuse the goods for their psychoactive effects, or supply the goods to anyone who may be under 18 years of age, or may misuse/resell the goods for their psychoactive effects.

5. I confirm that I will ensure that the signage, labelling and safety information which relates to or accompanies the products explains it is for legitimate uses and does not suggest misuse.

6. I confirm that I will ensure the safe handling, storage and transportation of the Nitrous Oxide. And I understand shipping via air or boarding an aircraft with pressurised gases is extremely dangerous and could be accused as an act of terrorism due to pressurised chargers exploding.

7. I confirm that I have read, understood and will adhere to all Terms & Conditions set out.

8. I understand my order is subject to a risk assessment before dispatch which may result in delays.

9. I agree that my order can be rejected without being given an explanation.

10. I understand the information provided will be kept on file in accordance with GDPR requirements. However at the request of the Police (if there are concerns of misuse or illegal reselling) this information may be shared lawfully. 

Trade Wholesale Customers purchasing E942(Nitrous Oxide) MUST ALSO read and agree to the following statements of truth:

1. I/We confirm that we understand the law relating to the Psychoactive Substances Act 2016 and the Misuse of Drugs Act 1971 (applicable to UK customers). I/We confirm the purchase of nitrous oxide is for legitimate legal use only.

2.I/We understand that business relations can be dismissed at any time if legal and industry requirements are not met.

3. I/We also agree to provide business references to satisfy the supplier’s due diligence requirements if this is necessary to verify intended use.

4. I/We can confirm that all the information provided or to be provided is legally and factually correct.

5. If I/We give any information that is deemed to be false, inaccurate or misrepresented and which was reasonably relied upon to form a contract of business, I/We will be be legally liable.

6. I/We confirm that I/We are authorised to complete purchases on behalf of the business entity and have the implied authority to make statements herewith.

7. I/We confirm that further information can be provided if required (to prove the legitimacy of any information).

DISCLAIMER

1. While we will use reasonable endeavours to verify the accuracy of any information we provide, we make no warranties, whether express or implied, in relation to its accuracy.

2. Our services are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to our services, or any transaction that may be conducted via our services including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

3. We make no warranty that our services will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the site or the servers that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of our services. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our services.

4. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

5. We will not be liable for any economic loss, any loss of goodwill or reputation, and/or any special or indirect loss suffered or incurred by you out of or in connection with the provisions of any matter under the Conditions.

6. We will not be liable for any enforcement action or prosecution resulting from your breach of the law.

7. We will not be liable for any death or personal injury resulting from our negligence or that of our servants, agents or employees.

PRIVACY POLICY

(Last updated July 01, 2024)

This privacy notice for Infuse-It(www.infuseituk.com), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our websites
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at help@infuseituk.com

 SUMMARY OF KEY POINTS

What personal information do we process? 

When you visit, use, or navigate our services, we may process personal information depending on how you interact with Infuse-It(www.infuseituk.com) and the services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? 

We do not process sensitive personal information.

Do we receive any information from third parties? 

We do not receive any information from third parties.

How do we process your information? 

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? 

We may share information in specific situations and with specific third parties. 

How do we keep your information safe? 

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. 

What are your rights? 

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? 

The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Infuse-It(www.infuseituk.com) does with any information we collect? 

Review the privacy notice in full:

WHAT INFORMATION DO WE COLLECT?

 We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• billing addresses
• delivery addresses
• debit/credit card numbers
• company name
• company formation
• position in company
• vat no.

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by the payment provider you choose to use.

 All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
• To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
• To protect our services. We may process your information as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

1. Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
2. Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
3. Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services
• Develop and display personalised and relevant advertising content for our users
• Analyse how our Services are used so we can improve them to engage and retain users
• Support our marketing activities
• Diagnose problems and/or prevent fraudulent activities
• Understand how our users use our products and services so we can improve user experience

1. Legal Obligation: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
2. Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the 'data controller' under data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at help@infuseituk.com

 WHAT ARE YOUR PRIVACY RIGHTS?

In the EEA and UK; you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting help@infuseituk.com.

 We will consider and act upon any request in accordance with applicable data protection laws.

 If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting help@infuseituk.com.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by contacting help@infuseituk.com, You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at help@infuseituk.com.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at help@infuseituk.com

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request